Help center
Everything you need to know about buying, selling, payments and orders on Pichatech.
Getting started
Create an account, choose buyer or seller, and set up your profile.
Pichatech accounts are either buyers or sellers. Choose the one that matches how you use the marketplace.
Create your Pichatech account in minutes — no payment details required to join.
Update your name, email, phone number and password from your account page.
Buying
Search products, place orders, pay sellers and track deliveries.
Find phones, laptops, audio, accessories and repair services across Kenyan sellers.
Add items to your cart, enter delivery details and submit your order — no payment is taken at checkout.
Pichatech never collects or holds your money. You pay the seller using their published payment details.
Follow your order from pending through processing, shipped, delivered and completed.
Selling
Open a shop, list products, import stock and get paid directly.
Create a seller account and publish your shop details — free to start, no listing fees.
Add items one at a time or import your whole catalogue with a CSV file.
Upload a spreadsheet to create or update many products at once.
Publish your M-Pesa number, Paybill, Till number or bank account so buyers can pay you directly.
Confirm payment, process, ship and complete orders from your seller dashboard.
Payments & money
How direct payments work, refunds and what Pichatech does not do.
Buyers pay sellers directly. Pichatech does not collect, hold or settle buyer payments.
M-Pesa number, Paybill, Till number or bank transfer — set by each seller.
Refunds come from the seller, not Pichatech, because Pichatech never holds your money.
Orders & delivery
Order statuses, disputes, cancellations and delivery questions.
Pending, Processing, Shipped, Delivered, Completed — what each stage means.
If something goes wrong with an order, contact the seller first, then open a dispute.
Buyers and sellers can cancel orders before fulfilment begins.
Sellers set their own delivery terms — check each product before you order.
Returns & faults
Return policies, faulty items and your statutory rights.
Each seller sets their own return window — it cannot be less than your rights under Kenyan law.
What to do if an item arrives damaged, wrong or not working.
Account & security
Login, password, profile and demo accounts.
Sign in with your email and password. Demo accounts are shown on the login page in local development.
Update your password from your account settings — your current password is required.
Pre-filled buyer, seller and admin accounts for trying the marketplace locally.
Platform & trust
Who does what, promoted listings and platform rules.
Buyers, sellers, Pichatech, payment providers and regulators — who is responsible for what.
Sellers can pay to feature products in marketplace placements.
Shops may be reviewed and verified by Pichatech before or after they start selling.
Still need help? hello@pichatech.com